Shipping Policy

To avoid causing damage to the environment due to wastage of fabric and textile materials, all our products are made-to-order. Morever, we value the importance of fit and make outfits customised as per your measurements. For this reason, we generally take between 15-20 working days to deliver a product within India. The delivery time is dependent on various factors such as shipping speed, delivery location, availablity of product etc. Our team is always available at sales@zwaan.in to help you track your delivery status.

Shipping charges are automatically calculated at checkout.

Further, we may at times be unable to deliver the confirmed order(s) to the user and the reason for the same could be inclusive of but not limited to the following:

(i) unavailability of the relevant product; 
(ii) unavailability of raw materials from the supplier.

In the event we are unable to deliver the confirmed order(s) as mentioned hereinabove and the payment for such order(s) has been made by the user through user's credit/debit card, the amount paid by user while placing the order(s) on the zwaan.in will be reversed back in user's card account.

 

FOR INTERNATIONAL SHIPPING 

Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival. For more information, please write to us at sales@zwaan.in